Shipping policy
Shipping Policy
This Shipping Policy explains how Glow Labs processes and ships orders placed through our website. By placing an order, you acknowledge and agree to the terms outlined below.
Order Processing
Orders are generally processed within 24–72 business hours, excluding weekends and recognized holidays.
During periods of high order volume, processing times may be extended.
Once an order has been processed and shipped, tracking information will be provided by email where available.
Shipping Methods
Glow Labs uses third-party shipping carriers based on the destination, service availability, and shipping method selected at checkout.
Available shipping options may vary by location.
Delivery Times
Estimated delivery times may vary depending on the destination and shipping carrier.
- Domestic orders: Generally 2–7 business days after dispatch
- International orders: Generally 7–21 business days after dispatch
These are estimates only and are not guaranteed. Delivery may be affected by carrier delays, customs processing, weather, or other circumstances outside of Glow Labs’ control.
Packaging
Orders are shipped in standard packaging appropriate for shipment. External packaging may not display detailed product information.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, order details, and available shipping method.
Any applicable free-shipping promotions will be subject to the terms of the specific promotion.
Tracking Information
Tracking information will be provided by email when available after an order has been shipped.
Tracking updates may be limited or delayed for certain destinations or international shipments depending on the carrier.
Lost, Delayed, or Damaged Packages
If an order is significantly delayed, appears to be lost, or arrives damaged, please contact Glow Labs as soon as possible.
We may request order details, photographs, tracking information, or other documentation necessary to investigate the issue with the shipping carrier.
Customs, Duties, and Taxes
For international orders, customers are responsible for any applicable customs fees, import duties, taxes, or other charges imposed by the destination country or local authorities.
Glow Labs is not responsible for delays resulting from customs clearance or other requirements imposed by local authorities.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Glow Labs is not responsible for delays, returned packages, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
Contact
For questions regarding shipping or an existing order, please contact: