1. What is Glow Labs?

Glow Labs is a research supply platform offering high-purity compounds intended strictly for laboratory research purposes only. 

2. Are your products safe for human use?

No. All products are strictly intended for Research Use Only (RUO). They are not for human or animal consumption, medical use, or diagnostic purposes. 

3. Do you provide Certificates of Analysis (COA)?

COA documentation is currently being developed. For now, product pages include placeholders for COA integration and future batch verification.

4. How long does shipping take?

Orders are typically processed within 24–72 business hours. Delivery usually takes 2–7 business days domestically and 7–21 business days internationally, depending on destination and customs clearance

5. Do you offer discreet shipping?

Yes. All orders are shipped in plain, discreet packaging with no external branding or product details.

6. Can I return or refund my order?

Most orders are final. Refunds or replacements are only issued if the product arrives damaged, incorrect, or is confirmed lost in transit.

7. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details where available.

8. How can I contact support?

You can contact support via email at [email protected]
. Response time is typically within 24–48 hours.