This Refund Policy outlines the terms under which refunds may be issued for purchases made on Glow Labs. By placing an order on our website, you agree to the terms described below.

General Policy

Due to the nature of our products and handling procedures, all sales are generally considered final once an order has been processed and shipped. We do not offer refunds for change of mind, incorrect ordering, or delayed delivery caused by external shipping carriers.

Eligible Refund Cases

Refunds or replacements may only be considered in the following cases:

  • Product received is damaged during transit
  • Incorrect item was shipped due to our fulfillment error
  • Package is confirmed lost by the shipping carrier

Reporting Issues

Any issue with your order must be reported within 7 days of delivery. Requests submitted after this period may not be eligible for review.

To request assistance, please contact us at: [email protected]

Refund Approval Process

Once your request is received, our team will review the case and may require supporting evidence such as photos of the product, packaging, or shipping label. Approved refunds will be processed to the original payment method within a reasonable timeframe, depending on the payment provider.

Replacements

In some cases, instead of a refund, we may offer a replacement of the same product if available.

Shipping Costs

Shipping fees are non-refundable unless the refund is due to our error or a verified issue with the order.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on this page.