This Shipping Policy outlines how Glow Labs processes, handles, and delivers orders placed through our website. By placing an order, you agree to the terms described below.

Order Processing

All orders are processed within 24–72 business hours, excluding weekends and holidays. During high-demand periods, processing times may be slightly extended.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.

Shipping Methods

We use reliable third-party shipping carriers depending on destination and service availability. Shipping methods may include standard and expedited options where applicable.

Delivery Times

Estimated delivery times vary depending on location:

  • Domestic orders: 2–7 business days after dispatch
  • International orders: 7–21 business days after dispatch

Please note that delivery times are estimates and may be affected by customs processing, carrier delays, or local conditions.

Discreet Packaging

All orders are shipped in plain, discreet packaging with no external branding or product details visible.

Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and selected shipping method. Free shipping promotions may apply to qualifying orders.

Tracking Information

Where available, tracking details will be provided via email once your order has been shipped. Some international shipments may have limited tracking updates depending on the carrier.

Lost or Delayed Packages

If your package is significantly delayed or believed to be lost, please contact our support team. We will investigate the issue with the carrier before determining next steps.

Customs and Import Duties

International customers are responsible for any customs fees, import duties, or taxes imposed by their local authorities. Glow Labs is not responsible for delays caused by customs clearance processes.

Address Accuracy

It is the customer’s responsibility to ensure that shipping details are entered correctly at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Contact

For any shipping-related questions, please contact us at: [email protected]